The electricity company Endesa have changed their billing from charging bi-monthly to monthly.
Stefan has contacted us recently regarding call out charges, and what is his responsibility, the community’s responsibility and the owners responsibility.
So, to clarify, the community is responsible for the co-ax cable that runs to a property, and any external splitters, and additional cabling, that goes from a splitter to the property. There is no charge if this needs repairing. Internally, the community is not responsible for any changes made to the router by the owner (eg factory reset), nor to any changes to the cable connections of the router or Devolo boxes. If the owner has lost internet connectivity because the router settings have been changed, for instance, by a factory reset, then they are responsible for any charges, call out fees etc incurred from Stefan. Stefan is also not responsible for any additional cabling or splitters inside the property, for multiple TV’s, unless he or Alex have installed it themselves.
If owners experience problems with their internet, please contact Luis in reception. He may be aware of issues with the system affecting the entire site, or can contact Stefan asking him to check your connection remotely. Stefan can also be contacted directly, see details on website.
Brian