TV and Internet.
We want to clarify the responsibility of the Community and the responsibility of the owner when it comes to the TV and internet system on Playa Bastian. Some owners have requested the Community to sort out issues with their TV system, when clearly it is their responsibility because of the way the TV system is setup in their properties.
The Community is responsible for supplying a digital TV signal via a coaxial cable to a property, which has adequate signal strength at the point of entry ,to allow a TV to receive all the English and Spanish channels that we supply. The Community is not responsible for any splitters, amplifiers and further cabling after this point, which may be used to supply additional sets. Nor is the Community responsible for any other system such as an owners satellite system which has been combined with the Community TV. If the Community TV cable has been split on the outside of the owners property before it enters the property, ie so that there are TV cables entering the property at more than one location, the responsibility to supply an adequate signal stops at that point of splitting, and it is then up to the owners at their expense to resolve any issues. If an owner wants multiple TV sockets in their property, they should use a multiple outlet amplifier and NOT splitters which reduce the signal strength and therefore the picture quality.
We need also to mention the internet and its usage. As you may be aware, the Community currently runs a system which has 4 ADSL lines of up to 20mb each ( usually about 17mb). This does not mean there is a total bandwidth of up to 80mb to play with, but a system which spreads and distributes the load on our system across those 4 lines, so the maximum possible bandwidth/speed would still be up to 20mb. With 140 properties, very simply put, it means that when busy, a high number of properties could be sharing one of the 20mb lines. So the system at the moment is not designed to carry traffic which uses a lot of bandwidth, such as streaming.
Streaming can be defined for our purposes as watching TV, Netflix, I-player, etc. from a notebook, iPad, internet TV receiver, Mag receiver, Android box, Apple TV box and amazon fire sticks. In other words, using any device which is getting TV or movies over the internet. Streaming uses up to 5 megabits of broadband usage.
If you have or intend to get internet TV, you will need to install your own dedicated internet connection through a telephone line, using a service provider like Telefonica. Anyone detected using an internet TV box on the Community network, will run the risk of being disconnected so as not to affect the other users of the network.
TV and Wi Fi call out charge
The call out charge will be 45€ for the first hour.
contact details:
stefan@csl-lanzarote.com
tel:609 586 276
Brian